LOAN SMITH CAN HELP WITH ALL YOUR MORTGAGE NEEDS

HOW I CAN HELP YOU

UPGRADING

Ready for your next home? Not sure where to start with buying, selling, home loan options and how it will all come together? Having a plan will empower you to move into your next home sooner.

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REFINANCING

As time marches on, situations change. Perhaps you’ve changed jobs? Or there’s a new addition to the family? Maybe you would just like a better rate or maybe you want to start that renovation project.

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INVESTMENT LOANS

Having the right people to help you is key when investing in property. Do your homework on the property market before you dive in, and we’ll be thrilled to help you when it comes to financing your decision.

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FIRST HOME BUYERS

Buying your first home is an exciting, but big step to take and one that comes with many questions and decisions. The two big questions are how much you can borrow and what are your likely repayments to be.

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ABOUT

Louise Smith

Since 2012, I’ve been helping clients understand and navigate the complex process of buying or refinancing a property. My services help clients secure the necessary financing for one of life’s most significant purchases.

I’m committed to easing your concerns and addressing all of your mortgage needs. I provide personalized guidance and direction regarding a variety of financing options, empowering you with the knowledge and resources you need. Get in touch today to start making smarter choices regarding mortgages.

Why Use a Mortgage Broker

We provide real choice, looking to find you the right offer
We work with multiple lenders, keeping competition alive
We may negotiate a better outcome
We help at a time and place that suits you
We do the legwork for you

REVIEWS FROM PAST CLIENTS

Nothing means more to me than customer satisfaction. I’ve been helping my clients successfully purchase properties since 2012, even when they’ve been going through financial trouble. Check out what past clients have said about working with me. They loved working with Loan Smith, and you will, too!

This testimonial was given by our customers. They are individual experiences of our customer that has used our service. However, they are individual results and results and outcomes may vary. We do not claim they are typical results that consumers will generally achieve. Loan Smith cannot and does not guarantee results. Your full financial situation would need to be reviewed prior to acceptance of any offer or product.

Your guidance and clarity have always been of value to us, also your availability e.g. your contact with my wife and I outside of business hours. Your customer focus is second to none! Thanks Louise

Adrian B

LET’S TALK

Ready to chat? Get in touch to find out how I can help with your mortgage needs.

PO Box 230, Daw Park, South Australia 5041

louise@loansmith.net.au

0438 401 912

Compliments and Concerns

Compliments and concerns

We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

Compliments

Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.

If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.

Concerns

If for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

Need an Update on your complaint

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event, we are still investigating your complaint after 30 days, we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party.

You can lodge your complaint:

with the Australian Financial Complaints Authority if lodged on or after 1st November 2018:

Online:    www.afca.org.au
Email:     info@afca.org.au
Phone:    1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
               GPO Box 3, Melbourne VIC 3001